Prepare a clean evidence file before you dispute an offer.
Documents to collect
Full valuation, including comparable and adjustment pages.
Written offer and settlement breakdown.
Policy and appraisal provision, if using your own coverage.
VIN, mileage, equipment records and pre-loss photographs.
Storage authorization, rental end date and vehicle-release instructions.
One row for each discrepancy
Report page | Entry in report | Correct fact | Supporting record | Correction requested | Insurer response
Keep the original report unchanged. Use a separate worksheet, with numbered attachments, to explain your concern. Record whether the insurer corrected the fact and whether the change affected the result.
Before sending
Remove unnecessary private information from material sent to unrelated recipients.
Use the claim representative’s verified delivery route.
Keep copies and the date sent.
Do not send client documents through this public website until an approved intake channel is available.